Customer Service Advisor

New Yesterday

Job Title: Customer Service Advisor – Waste Services (Office-Based)
Location: Rotherham (S66) Salary: £12.85 per hour (PAYE) Contract: Full-time, Temporary (6-month contract) Hours: Monday to Friday, 8:00am – 4:00pm Start Date: ASAP Clearance: Basic DBS required
Job Overview:
Rotherham Local Authority is seeking a reliable and professional Customer Service Advisor to join the Waste Services team on a 6-month temporary contract. This is an office-based role dealing primarily with waste-related enquiries and complaints.
You’ll be the first point of contact for residents, handling a high volume of calls, emails, and bookings, and taking payments where necessary. This role is perfect for someone with strong communication skills, a calm and professional telephone manner, and a confident grasp of IT systems.
Key Responsibilities:
* Handle incoming phone calls regarding waste collection, complaints, missed bins, and other waste-related services
* Respond to resident emails and enquiries in a timely and professional manner
* Process payments and bookings for additional services or special collections
* Accurately input and update records using Microsoft Excel and Word
* Log complaints and escalate issues where appropriate
* Liaise with operational waste teams and other internal departments
Essential Requirements:
* Previous experience in a customer service or call handling env...
Apply
Location:
Hellaby
Salary:
£12.85 /hour bonus structure
Job Type:
FullTime
Category:
Customer Service & Support

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