Customer Service Advisor Lincoln, Full time, Permanent Salary £27,000 per annum plus benefits

Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team.

THE ROLE

Your core responsibilities as Customer Service Advisor will include:

* Take customer enquiries and ensure a high level of customer satisfaction.

* Handle all related administrative tasks accurately and efficiently.

* Update customer information correctly.

* Raise support tickets within the CRM system.

* Submit and track courier claims for lost or damaged parcels.

* Book collections and manage the collection queue.

* Build, promote, and maintain strong customer relationships.

THE CANDIDATE

The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies:

* A good standard of education, including Maths and English.

* Proven experience in a front-line customer service role.

* Excellent verbal and written communication skills.

* Ability to work both independently and as part of a team.

* Strong IT skills and confidence using CRM systems.

THE BENEFITS

* Full-time hours: 40 hours per week, Monday to Friday

* Salary: £27,000 per annum

* Company pension scheme

* 20 days annual leave plus bank h...