Customer Service Advisor

New Today

Are you a detail-oriented professional with a flair for resolving billing queries or are you a tech-savvy professional with a talent for technical support and enhancing customer experiences?

Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you'll handle billing inquiries related to overdue payments, discrepancies in bills, and processing payments over the phone or you'll handle inbound technical support calls, efficiently resolve customer issues, and identify opportunities for service enhancement. This position offers a prime opportunity to excel and grow while delivering exceptional service and contributing to our sales team's success by passing along qualified leads. Enjoy the satisfaction of enhancing customer experiences and earning bonuses for successful lead generation. This position offers a prime opportunity to excel and grow while providing exceptional service and contributing to our customer's contentment. Enjoy the challenge of resolving billing issues and earning bonuses for outstanding performance.

*Key Responsibilities:*

* *Billing Queries & Resolution:* Proficiency in diagnosing and resolving billing issues efficiently is crucial, paired with the ability to convey complex billing details in understandable terms to customers.
* *Technical Troubleshooting & Resolution: *Proficiency in diagnosing and resolving technical issues efficiently is crucial, paired with the ability to convey complex technical details in understandable terms to non-technical callers.
* *Customer Service & Communication:* Effective listening and empathy are vital for understanding customer concerns, while strong communication skills ensure clear articulation of solutions, fostering trust and positive experiences. Efficient complaint management involves promptly addressing issues, ensuring the customer's voice is heard, and implementing solutions that prevent future occurrences, thereby enhancing overall customer loyalty.
* *Target-Driven & Performance Under Pressure:* Consistently meeting or exceeding support targets demonstrates goal orientation, while resilience and focus ensure continuous progress even under pressure.

*Qualifications: *

We're seeking technically proficient individuals who excel in providing first call resolution while effectively generating leads additional products and features. Ideal candidates thrive in target-driven environments and prioritize customer satisfaction. Key skills include:

* *Customer and Technical Support:* Deliver exceptional support by efficiently managing systems to resolve technical issues on the first call or efficiently managing systems to resolve billing issues.
* *Communication:* Engage customers with insightful questions to align product offerings with needs, successfully upselling features and benefits.
* *Problem-Solving and Resilience:* Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments.
* *Adaptability and Versatility:* Connect with diverse customer profiles, ensuring a tailored and positive experience.

*Training & Development:*

Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products, and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development.

*What’s in it for you?*

* Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm
* Convenient location, at Central Business Park, Larbert
* Annual salary of £26,520 paid monthly
* Bonus opportunity of up to £250 PCM plus uncapped bonus for exceptional performance in lead generation.
* Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals

If you’re passionate about helping others and excel at resolving billing queries, this billing support role is your gateway to a rewarding career. Each interaction is an opportunity to assist customers with their billing issues while enhancing your earnings through exceptional service delivery. Embrace this role where your expertise makes a real difference.

*Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.*

Job Types: Full-time, Permanent

Pay: £26,520.00 per year

Work Location: In person
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Location:
Larbert, Falkirk
Job Type:
FullTime

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