Customer Service Advisor – Wakefield (WF2) £12.75 per hour (rate increase due April) Shifts: 08:00–17:30 or 08:30–18:00 Mainly Monday–Friday with some weekend flexibility required We are looking for a confident, customer-focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). This is a great opportunity for someone with strong communication skills who enjoys helping customers and working in a fast-paced environment. ? What You'll Be Doing • Supporting customers over the phone with delivery-related queries • Working closely with our store teams to schedule and coordinate direct deliveries • Handling customer questions, complaints and general enquiries in a professional manner • Tracking deliveries and updating customers on progress • Updating and maintaining daily routing plans • Using internal systems to log information accurately and efficiently • Liese with drivers to update customers on orders, issues and updated delivery times. ? What We're Looking For • Strong customer service skills • Excellent telephone manner • Confident using computers and able to learn new systems • Ability to stay calm under pressure and problem-solve • Flexibility to support occasional weekend work ? Hours & Pay • £12.75 per hour (increasing in April) • Shifts: • 08:00 – 17:30 • 08:30 – 18:00<...