Customer Service Advisor

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Job Title: Customer Service Advisor
Location: Boldon Colliery
Pay Rate: £12.87 per hour
Job Type: Temp Ongoing
Working Hours: 5 days out of 7 (Between Monday - Sunday), 9:00am - 5:30pm

HRGO Recruitment are currently looking for a Customer Service Advisor to join a well-established company based in Boldon Colliery.

This role will involve supporting customers with ticket booking enquiries for events across the UK. The position is predominantly email-based, where you will be responding to a high volume of customer queries, ensuring a smooth and positive booking experience.

The ideal candidate will have previous customer service experience, strong written communication skills, and the ability to manage multiple enquiries efficiently in a fast-paced environment.

Main Duties:

Responding to customer enquiries via email regarding ticket bookings and event information
Assisting customers with booking issues, amendments, and general queries
Providing accurate information on events, venues, and ticketing processes
Handling customer concerns and resolving issues in a professional and timely manner
Liaising with internal teams where necessary to resolve more complex queries
Maintaining accurate records of customer interactions on internal systems
Delivering a high standard of customer service at all timesRequirements:

Previous experience in a customer service or contact centre role
Excellent written communication skills, with strong attention to detail
Comfortable managing a high volume of email enquiries
Ability to problem solve and work efficiently under pressure
A positive, professional, and customer-focused approach
Flexibility to work 5 days out of 7, including weekendsIf you are interested in the Customer Service Advisor role in Boldon Colliery, please click 'Apply Now' for an immediate interview
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Location:
Boldon Colliery
Salary:
£12.87 /hour
Job Type:
FullTime
Category:
Customer Services

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