Customer Service Advisor

5 Days Old

We're Hiring! Contact Centre - Customer Service Advisor - On-going Temp role
Bristol - Old Market
Full-time, 40 hours per week
Monday-Friday, 08:30-17:00
1 in 4 Saturdays (8:00-16:30) - paid at time and a half OR take a day off in the week!

Bring your customer service experience to a team where your skills really matter!
Whether you come from retail, hospitality, call centres, or any customer-facing role - if you love helping people, solving problems, and keeping things running smoothly, you'll fit right in with us.
We're looking for positive, proactive communicators to support our customers, branches, and insurers. If you thrive in a busy environment and enjoy making someone's day a little easier, this role is for you!

What You'll Be Doing
In this role, you'll be the friendly and professional first point of contact for our customers. Your day-to-day will include:

Handling incoming calls - bookings, quotes, queries… you'll keep things moving and meet service levels
Following up on unconfirmed bookings to get appointments arranged
Validating job details - checking parts, insurance authorisations and everything needed for appointments
Managing incoming emails and responding promptly
Working closely with Branch Managers on booking updates or changes
Collaborating with branches to support Time to Serve (TTS) targets
Keeping accurate records and detailed job notes
Working safely and securely in li...
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Location:
South Harting
Salary:
£12.21 /hour
Job Type:
FullTime
Category:
Customer Service & Support

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