Customer Service Advisor

New Yesterday

Context & Environment
Source London as part of TotalEnergies continues to provide the confidence to switch to electric vehicles by enhancing its citywide infrastructure with a diversity of technology that encourages the uptake of EV ownership, improves the customer experience and supports London's ambition to be one of the world's leading zero-emission cities.
We are looking for an enthusiastic, reliable, confident and independent Customer Service Advisor who will deal will all requests sent by Source London customers, membership sales and approvals, helping customer in updating customer payment details on their accounts, uploading vouchers to customer accounts, credit note creations and assisting Customer Service & Solutions Manager in day-to-day tasks to ensure smooth transition and migration to Total tools and systems. The position will be within the Solutions and Customer Service Department, under the responsibility of the Deputy Customer Service Manager and working closely with the Operational and Commercial/Marketing teams.
Activities
Issuing and sending new membership cards to customers Following-up of outstanding invoices; ensuring correct payment details are reflected in the system Processing manual application of vouchers on customer accounts Dealing with incre...
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Location:
Edinburgh
Category:
Customer Service & Support

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