OurclientbasedinEssendineislookingtorecruitaCustomerSupportTechnicianonafulltimepermanentbasisduetothedepartmentgrowing.Workingaspartofanestablishedteamyouwillprovide1stlineremotecustomerserviceforourclientscustomers.ThisrolewillinvolveexcellentcustomerservicebutalsotheITsidetoresolvetechnicalqueries.(moredetailedITproblemsareescalatedupthroughtheproperchannels).Therolewillalsoinvolvetakinginboundcallsandtryingtoresolvetheproblemwhilstthecustomerisonthephoneandthiswillbedonebyremotelyaccessingtheclientssoftwareremotely.Logallcallsinthecorrectmanner.Afulljobdescriptionisavailableforallsuitablecandidates. TobeconsideredforthisroleyouwillhavearealinterestinITandalsohavecustomerserviceexperience.Theroleis9to5MondaytoFridaybutoneweekoutof8youwillcoverthephonesoutofhours(notuntilfullytrained).

AMRT1_UKTJ ...