Customer Service Advisor 12 Month Fixed Term Contract | £24,700 | West Malling, Hybrid

As a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You’ll handle a variety of customer queries via phone and email, ensuring these are managed efficiently, professionally, and in line with service standards.

This role is ideal for someone who enjoys problem-solving, takes pride in first-time resolution, and thrives in a collaborative environment.

Key Responsibilities

Providing high-quality helpdesk-style support via telephone and email Navigating internal systems and following established processes Managing customer enquiries with professionalism and accuracy Liaising with relevant external providers to ensure smooth service delivery Taking ownership of queries and ensuring timely resolutions Meeting agreed team KPIs and service excellence standards Developing a strong understanding of company products, systems and procedures About You We’re looking for a proactive and organised customer service professional who has:

Excellent written and verbal communication skills Strong attention to detail and a commitment to delivering great customer experiences The ability to multitask and work under pressure Confidence working independently as well as part of a team Good problem-solving capabilities Experience using Microsoft Office (Teams, Word, Excel, Outlook) Previous customer service experience is highly desirable Why Join? You’ll be part of a friendly, forward-thinking business that values teamwork, personal growth and career development. Employees benefit from a range of perks including:

25 days’ holiday plus bank holidays, with the option to buy additional unpaid leave Annual lifestyle allowance Private health insurance Income protection Cycle to Work and gym schemes Coaching, mentoring, and structured training opportunities Family-friendly policies Free on-site parking