Customer Service Adviser\n\nLocation: Northampton\n Salary: £23,000-£26,000 + Quarterly Bonus\n Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)\n\nThe Role\n\nOur client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.\n\nYou will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.\n\nAbout You\n\nOur client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service.

You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.\n\nYou'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.\n\nKey Skills & Attributes\n\nPrevious insurance industry experience(desirable)\nCustomer Service Experience (Essential)\nExcellent communication and listening skills\nStrong attention to detail\nPositive, empathetic and customer-focused approach\nGood numeracy, literacy and keyboard skills\nFlexible, proactive and a strong team player\nHigh levels of integrity, honesty and professionalism\nA confident, 'can-do' attitudeBenefits\n\nSalary £23,000-£26,000 DOE\nQuarterly bonus (approx. 10% of salary)\n25 days holiday + bank holidays, rising with service\nAdditional day off for your birthday\nFull training and career development\nPermanent, full-time role (37.5 hours per week)