Customer Service Advisor

New Yesterday

If you know how to turn everyday interactions into long-term relationships, this Customer Service Advisor role gives you the platform to do it properly. You’ll be joining the customer service team of a food manufacturing company where service quality directly impacts growth, retention, and reputation.

What’s in it for you

Stable, full-time role with consistent weekday hours
Opportunity to work closely with sales and key accounts
Exposure to national and top-tier customers
Involvement in product launches and promotional activity
A fast-paced environment where your impact is visible
Variety in your day across orders, queries, and engagement
Your responsibilities as Customer Service Advisor

Manage inbound calls in line with service level agreements
Process all orders accurately within 24 hours
Handle returns, non-conformances, and collection requests
Support Area Sales Managers with updates and coordination
Proactively contact customers to generate orders and reduce stock risk
Maintain accurate records and manage sales documentation efficiently
What we’re looking for in a Customer Service Advisor

Previous experience in customer service or sales environments
Strong communication skills, both written and verbal
Ability to manage orders, systems, and queries simultaneously
Confident using computer systems and relevant applications
Experience handling issues and resolving queries effectively
Working hours: 09:00 – 17:30, Monday to Friday

If you’re ready to step into a Customer Service Advisor role where you can genuinely influence customer experience and business performance, apply now.

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Location:
Barking
Salary:
£28,000 - £29,000 /annum
Job Type:
FullTime
Category:
Customer Services

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