Customer Service Agent – Make Every Conversation Count! Location: Southend-on-Sea Salary: £25,000 – £28,000 basic up to £200 monthly bonus Hours: Full-time, flexible rota – hybrid after training

Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same? We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.

If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.

Why You’ll Love This Role Great Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonuses Time to Recharge – 33 days’ annual leave (including bank holidays) your birthday off Benefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts Growth & Development – Ongoing product training and clear career progression pathways Supportive Culture – Friendly, collaborative team where your ideas are valued Convenient Location – Southend office with excellent transport links and local amenities

The Role As a Customer Service Agent, you will: Provide expert, friendly support to customers Listen, empathise,...