CUSTOMER SERVICE ADVISOR

3 Days Old

Customer Service Advisor
Location: Bournemouth
Salary: £24,750 per annum (increasing to £26,250 after probation)
Hours: Monday-Friday 8:30am – 5:00pm + 1 in every 6 Saturdays 9am -12pm
Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team.
Reporting to the Customer Service Manager, the Customer Service Advisor is responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers.
Main Responsibilities:
* Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.
* Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed.
* Ensure that all allocated ‘issues’ are dealt with promptly, that all relevant parties are updated accordingly and that the ‘issues’ are all completed in a timely and efficient manner.
* Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.
* Ensure that all client deliveries are checked and that the purchase order is updated acc...
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Location:
Bournemouth
Salary:
£24,750 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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