Customer Service Advisor

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The Company Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trustpilot rating Your Job Due to the continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road. Your role will be to deal with our clients in the following areas ( please note there is no cold calling , we receive over 120 referrals per day) Dealing with inbound clients enquiring about our services, building a relationship of trust, and promoting our services. With your in-depth product knowledge, youll be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products. Dealing with existing clients and ensuring customer satisfaction at all times. Being a voice of the Simpler law Brand and maintaining our proud level of service. Job Requirements Customer Focused with excellent communication & organisation skills Committed, ambitious and personally driven to perform to key KPIs. Able to access a database. Admin Skills. Can build rapport with clients. Able to work with energy as part of a team. Minimum of 2 years experience in dealing in a customer focused sales environment. This is a full-time role of 37.5 hours per week, Monday to Friday 9-5.30pm Benefits Genuine OTE £35,000 - £45,000pa Company Events Company Pension Free on-site parking Hybrid working offered after training Discounts Employee Referral Scheme 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service Staff Incentives

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Location:
Gb
Job Type:
PartTime
Category:
Customer Service

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