IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

* Deliver exceptional customer service as the first point of contact.

* Handle customer inquiries and provide accurate product/service information.

* Build strong relationships with customers.

* Coordinate deliveries by liaising with couriers and customers.

* Manage and update customer accounts using various systems and databases.

* Process orders and manage related administration tasks.

* Handle complaints effectively with professionalism and care.

* Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

* Strong problem-solving abilities.

* Excellent verbal and written communication skills.

* Proficient in using computers and multiple systems.

* Previous experience in call handling, email handling, or live chat.

Hours and Pay

* Monday to Friday: 11:30am to 20:00pm

* £13 per hour. £27,040.00 per annum (plus OTE £1,000 + per annum)

* Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Please apply with an up to date CV. For more information, please call the office on (phone number removed)!

Job Types: Full-time, Temp to perm

Experience:

* webchat : 1 year (preferred)

* Call handling: 2 years (required)

* Customer service: 3 years (required)

Licence/Certification:

* Driving Licence (preferred)