Customer Service Case Manager

Location: Portsmouth

Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday – Sunday (1 in 3 weekends))

Salary: £26,210 (Increasing over time to £30,300)

About our client:

Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.

The Role – Customer Service Case Manager:

We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.

Key Responsibilities:

* Manage a portfolio of medical emergency assistance claims from end to end.

* Ensure the technical integrity and compliance of all assigned claims.

* Contribute to the overall performance of the Customer Service Technical team.

* Participate in standard monthly technical and quality audits.

Skills / Experience required for the role:

* Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.

* Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports.

* Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.

* Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.

* Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.

Some of clients excellent benefits include:

* Hybrid Working: offering a great work-life balance, once you have successfully completed probation

* Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.

* Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.

* Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.

* Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.

* Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work