Customer Service Advisor

13 Days Old

Based in Newton Abbot, our client a global market leader are looking to recruit experienced customer service advisors to start immediately. Duties: * Responsible for providing support to customers on any matters relating to: In-house logistical delays, Parcel tracking and investigation of lost parcels & returns. * You will use a variety of media (Social channels, phone and email) to make sure customers are given as prompt and as complete response as possible. * Feedback any significant positive or negative comments from customers/yourself relating to products and services offered. * By having a great telephone manner you will be polite and courteous when speaking to customers. Skills · Knowledge of customer service principles and best practices · Good geographical knowledge of the world · Proficient in computer use and ability to learn new software packages · At least 2 years’ experience in similar role or customer facing role · Or at least 12 months experience in a Junior Sales role · English and Maths GCSE at level C or above · Excellent interpersonal skills and ability to connect with others · An enthusiastic approach to sales and customer service · Honesty & Integrity · Great communicator – both verbally and in written form · Positive, self-motivating attitude · Reliability · Ambitious nature Ability to work autonomo...
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Location:
Newton Abbot
Salary:
£24,420 - £24,425 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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