Customer Service Advisor

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About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within ourDemand management and network infrastructure - We look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? We're looking to recruit Customer Service Advisors based out of our Langley office. As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls. We'll need you to handleinbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports. You'll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services.Ensure any service failures or priority issues are escalated to the Customer Service Manager for action.Maintain ownership of any customer issue through to resolution.Strive to outperform personal targets, team targets andThames Water Service Level Agreements. This is ahybrid working role working a minimum of 2 days a week in the office . We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home. Please see below the 2 assessment days that will be taking place: 1STAssessment Day: Monday 19th January 2026 08:45am

12:00pm 12:45pm

16:00pm Start date:

02nd February 2026 2NDAssessment Day: Wednesday 21st January 2026 08:45am

12:00pm 12:45pm

16:00pm Start date: 02nd February 2026 Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY. You'll be required to bring with you your Right to Work in the UK and proof of your current address. You'll be able to start 3 weeks in-house training at Worcester House on the start date listed above. What youll bring

Are you passionate about delivering excellent customer service? Have you gainedexperience in a call centre or customer service environment? Do you have proven administration and customer service skills? Are you a team player with strong interpersonal skills? Additional spoken languages would be advantageous Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:

Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers:

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend

get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW INDSTA TPBN1_UKTJ
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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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