Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: 25,087.00 rising to 25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role

Start date: October 2025 onwards

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in North Tyneside ? We need people like you to support and guide our customers during difficult times. Whether its helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• Agreatstarting salary of25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
• Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?