Customer Service Advisor - Saturday & Sunday

New Yesterday

Overview

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. If you’re looking for a stepping stone into a career in technology, this could be your next move.

Responsibilities

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on known problems/workarounds
  • Keep customers updated on the progress of their request or incident
  • Contribute to team success by meeting agreed personal targets

Qualifications and Experience

  • Previous customer service experience is an advantage
  • IT knowledge is desirable, but full training will be provided to help you succeed
  • Excellent communication skills, both verbal and written
  • A genuine passion for delivering great customer service
  • Willingness to learn and adapt
  • Ability to work independently and as part of a team
  • Strong problem-solving skills
  • Confidence working under pressure
  • If you\'re looking for a stepping stone into a career in technology, this could be your next move.

Benefits and How to Apply

Interested? Apply today

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Location:
Inverness
Job Type:
FullTime
Category:
Management & Operations

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