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Job Description

About the Role\n\nWe’re looking for enthusiastic Customer Service Advisors to join our clients growing support team. This hybrid role focuses on delivering exceptional customer service across multiple channels, including phone, email, and social media. You’ll be part of a team that ensures all customer enquiries are handled promptly, professionally, and accurately.\n\nKey Responsibilities\nRespond to customer enquiries via phone, email, and social media, ensuring timely responses\nManage approximately 150 calls per week across the team\nMonitor and address social media comments and messages, helping to build strong customer relationships\nIdentify potential risks or issues using Outlook and internal systems and take proactive steps to resolve them\nMaintain accurate records and follow internal processes and compliance standards\nWork collaboratively with a team of permanent and weekend advisors to provide a seamless serviceSystems & Tools\n\nExperience with ticketing systems (e.g., Halo) or CRM platforms\nFamiliarity with social media management tools (e.g., Sprout) is an advantageAbout You\n\nProven customer service experience in a fast-paced environment\nConfident communicating with customers across multiple channels\nOrganised, proactive, and capable of managing competing priorities\nStrong written and verbal communication skills\nComfortable handling sensitive or high-risk queries professionallyTeam Structure\n\nJoin a team of 5 permanent Customer Service Advisors plus 2 weekend staffWhy You’ll Love This Role\n\nOpportunity to work in a hybrid environment with one office day per week\nOne-week in-office training to get you fully up to speed\nMake a real impact by helping customers and shaping the company’s social media presenceHow to apply: \n\nClick on the link or call Kelly Ainsworth on (phone number removed)

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