Customer Service Advisor - German Speaking

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Introduction We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions whilst delivering the best possible customer service, whether on the phone, by email or by chat. In return we offer you a great and creative working environment, a good benefits package and an intensive training programme to help your journey here at Trip.com reach new heights. Our German line service hours are Monday to Friday 8am to 5pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including public holidays. It is an on-site role, and you can apply for hybrid role (3 days in office, 2 days remote) after 6 months probation. Salary: £24,000 After you have submitted an application, our recruiter will screen your CV and arrange a 15-20 minute call if you ve passed the screening. Your application will then send to our Hiring Manager to decide they would like to interview you. You will then be invited to interview in our Edinburgh office/ online for around 30-45 minutes. The result will usually confirm within 2 working days. Please note that no visa sponsorship is available, and candidates will need to be based in Edinburgh or within a commutable distance. Key Roles and Responsibilities Serve clients in our energetic contact centre on different Trip.com Hotels products and answer questions on their bookings; Solve problems for clients via Call, Chat ...
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Location:
Edinburgh
Job Type:
PartTime

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