About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours: Full time, 37.5 hours a week. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service ex...