Role: Customer Service Advisor

Type: Permanent

Hours: 08:30 - 16:30, Office Based

Location: WF14, Free Car Park

Salary: £26-28,000 per annum

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want to hear from you! Our client, a leading manufacturer of sustainable furniture, is looking for a dedicated Customer Service Advisor to join their team.

About the Role: As a Customer Service Advisor, you will be the backbone of our client's customer interactions, ensuring a smooth journey from order placement to delivery. Your responsibilities will include:

Ticket Handling: Manage customer service tickets promptly, ensuring every query is addressed within established timeframes New Orders: Process incoming orders accurately and coordinate with fulfilment teams for timely delivery Order Fulfilment & Delivery Management: Oversee customer deliveries, keeping clients informed every step of the way Sample Management: Process and fulfil customer sample requests while tracking inventory Non-Conformance Management: Document and manage product/service non-conformance reports, liaising with relevant teams for swift resolution Sales Quotations: Create detailed quotes and follow up to enhance conversion rates Payment Queries: Address inquiries regarding invoices and payments, ensuring professionalism in communications

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