Customer Service Advisor - Fraud Department

Have you ever felt that sinking moment when something doesn't look right on your bank account? The fear, the worry, the "what if"? Now imagine being the person on the other end of the phone who can turn that moment around - offering empathy, reassurance, and practical help that makes someone feel safe again. As a Customer Service Advisor - Fraud Department, you'll be a key part of protecting people from financial crime. Every day, you'll use your listening skills, your ability to build rapport, and your determination to find solutions to support customers during one of the most stressful experiences they may ever face. This isn't just a job. It's the chance to genuinely make a difference in someone's life.

What's on offer

Pay: £13.75 per hour (plus enhanced rates up to £16.81 per hour for certain shifts) Contract: 12-month temporary assignment, with real potential to extend or become permanent Hours: 35 hours per week, scheduled between 8am - 10pm, Monday to Sunday (including some bank holidays) Start date: 13th October 2025 Location: Edinburgh (with the option of hybrid working after initial training - typically 6 days per month in office) Training: First-class training and ongoing support to set you up for success

Your responsibilities

Be the first point of contact for customers who are worried about fraudulent activity on their ac...