Join us in making a real difference for our customers - apply today and become a valued part of our Customer Services team! At Thrive Homes, we’re looking for a Customer Service Advisor to play a key role in supporting our customers to access essential housing services such as raising repairs, managing their tenancy, and more. You’ll be the first point of contact, providing clear, friendly, and effective guidance across a wide range of enquiries. Using a variety of communication channels, you’ll ensure every customer feels heard and supported. If you're ready to be a true customer champion and help us deliver excellent service every day - we’d love to hear from you! Other Responsibilities: Providing a compressive range of advice, guidance, and support for our internal and external customers in line with business and team objectives - via different channels i.e. digital services, (inbound/outbound) email, text, phone, and written correspondence. Managing customer expectations in line with Thrive's Service Offer and adherence to policy.

Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.

Advising Customers on housing and property related enquires - to achieve resolution at FPOC.

Advising both internal and external customers on all ho...