We are currently looking for an exciting Customer Service Administrator to join our vibrant and busy team in Hebburn, where your skills will truly make a difference. Join us and become part of a forward-thinking organisation that values its people and its customers!

Hours of Work: Full time

Location: NE31 2JZ

As a Customer Service Administrator, you will be the frontline of our operations, responsible for managing customer relationships, processing orders, upselling products and promotions, and ensuring our clients receive top-tier service at all times. Your role will involve communication via phone and email, maintaining strong relationships with existing customers and supporting the wider team in achieving company targets.

Customer Service Administrator Requirements:

To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude with a confident telephone manner Take regular orders and communicate with customers in relation to any delays and shortages Build a good rapport with sales team. Fulfil Customer requirements. General office duties (photocopying, ensuring tidiness of office, updating contact lists) Help screen incoming calls and take accurate messages. Using Microsoft word and excel to assist with office administration Greet visitors and ensure site visitor process is followed Upsell products, promotions and take regular ord...