Customer Service Administrator

Telford | 12 Month FTC | Competitive salary

Mon-Fri 9am – 5:30pm | 25 days holiday + BH

We are a long-standing and trusted recruitment consultancy in Telford, and we are looking for an enthusiastic Customer Service Administrator to join our friendly and fast-paced team on a 12‑month fixed-term contract. This is an exciting opportunity to play a central role in supporting two experienced consultants and helping candidates secure their next career move.

You’ll be at the heart of our recruitment operation - delivering exceptional service, managing key administration tasks, and ensuring a smooth, professional experience for every candidate.

This is a varied and rewarding position suited to someone proactive, organised, and confident in both communication and administration.

Key Responsibilities:

* Speaking with candidates about job opportunities

* Coordinating interviews and sending confirmations

* Keeping candidates updated and providing feedback

* Writing job adverts and conducting candidate interviews

* Completing compliance checks and preparing temp starter docs

* Updating the CRM and producing team MI

* Formatting CVs and sending targeted email campaigns

What We’re Looking For:

* Previous office-based experience (essential)

* Strong customer service and communication skills

* Highly organised with great attention to detail

* Team-focused and proactive

Why Join Us?

We’re an Investors in People Gold employer with a supportive, friendly culture, regular celebrations, and a collaborative team environment.

If you're an enthusiastic and motivated individual with a commitment to excellence, we'd love to hear from you!

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

Reference AACSE2026a