Customer Service Administrator

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We're recruiting a Customer Service Administrator to join our busy Customer Service team in Bridgwater
This is an office-based role where great service, clear communication, and attention to detail really matter-you'll be the kind of person who can adjust your approach to different customers and colleagues easily and keep things calm, friendly and efficient.
You'll be responsible for order processing (including logistics document preparation) and supporting invoicing, liaising with the external sales team, and dealing with queries via email, phone, face-to-face and MS Teams. You'll also cover colleagues during periods of absence, maintain filing and system updates, and support with general admin tasks as required. Occasional UK travel may be needed for training.
Working hours are Monday to Friday, with flexibility within 08:30-17:00. The role is 37.5 hours per week, however we're happy to consider 30 hours for the right person. Full on-site training, induction, health & safety support and PPE (where applicable) are provided.
Essential skills
Excellent customer service skills and the ability to build rapport with a wide range of people
Outstanding communication skills (phone, email, face-to-face)
Strong attention to detail and good arithmetic
Team player, adaptable, and comfortable with change
Desirable
Customer service experience (ideally in a manufacturing/production environment)
MS Office (Excel, Word, Outlook)
Dangerous Goods legislation knowledge
Key details
Salary: £25,500-£26,500 DOE
Holidays: 5.6 weeks (28 days incl. Bank Holidays), prorated in year one
Probation: 6 months | Minimum age: 18 due to chemicals on site
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Location:
Bridgwater, Somerset
Salary:
£25,500 - £26,500 /annum
Job Type:
PartTime
Category:
Customer Services

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