Customer Service Administrator
New Yesterday
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 – £28,000 and benefits.
You will be responsible for:
Coordinating customer appointments for home surveys and installations
Managing inbound and outbound communications via telephone and email
Providing timely updates to third-party partners involved in lead generation
Maintaining accurate records across spreadsheets and internal databases
Ensuring a seamless customer journey through every stage of the service
Responding to enquiries and resolving issues in a professional manner
What we are looking for:
Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
Confident using Microsoft Office, Google Suite, and PDF tools
Proven customer service background, ideally 4 years.
Experience in housing or scheduling within a maintenance or energy sector is adva...
- Location:
- Truro
- Salary:
- £24,000 - £28,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Service & Support