Customer Service Administrator

18 Days Old

Our client, an established and growing business is seeking a Customer Service Administrator to support its busy office and operational functions. This role is key to ensuring efficient order processing, strong communication with members and suppliers, and seamless coordination with the warehouse team.

Key Responsibilities

Processing member orders and raising supplier purchase orders

Reconciling purchase order queries and resolving discrepancies

Acting as a point of contact for members regarding queries and delivery issues

Managing, updating, and maintaining the orders inbox

Validating member orders against supplier invoices and PODs, making amendments, and dispatching goods

Building and maintaining strong working relationships with members and suppliers

Liaising with the warehouse team to fulfil member orders, including receipting purchase orders and creating pick lists

Providing cover for other office duties during periods of holiday, sickness, or as required

Skills & Experience Required

Essential:

Proficient in Microsoft Office

Strong interpersonal and communication skills

Ability to work effectively in a fast-paced office environment

Confident external communication skills (telephone and email)

Full UK driving licence

Desirable (training provided):

Knowledge of Xero accounting software

Experience with Unleashed inventory software

The Ideal Candidate

The successful candidate will be highly organised, detail-oriented, and customer-focused, with the ability to manage multiple tasks while maintaining accuracy and professionalism.

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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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