Customer Sales Team Leader
1 Days Old
About The Role
Do you thrive in a fast-paced, target-driven environment where your leadership can make a real impact? Are you passionate about coaching high-performing teams and turning customer conversations into commercial success? We are currently recruiting for a Team Leader to lead, coach and inspire our newly formed team of Customer Sales Advisors, so if this sounds like you, read on!
The Customer Sales Team Leader will lead our internal team to ensure high levels of sales conversion and customer satisfaction are achieved by driving successful commercial outcomes through service excellence, insight led performance management and proactive coaching to embed best practice sales behaviours.
Our Customer Sales Team Leader vacancy is a full time position, Monday to Friday, and is on a hybrid basis, with a mix of office and home based working.
Key responsibilities include:
- Leading, coaching, and inspiring your team of Customer Sales Advisors to meet and exceed sales targets and service KPIs
- Driving and delivering quote-to-order conversion performance and monitoring key sales metrics across the team
- Providing coaching on upselling, cross-selling, objection handling, and commercial value creation
- Analysing and sharing insight from customer interactions to support proposition improvement
- Overseeing daily workflow management in C4C to ensure leads, quotes and orders are handled with urgency and accuracy
- Collaborating with Sales, Marketing and Product teams to align activity and share customer intelligence
- Championing First Time Resolution and drive improvements in the end-to-end order process
- Documenting and processing standard customer and sales process to improve customer experience
- Managing teams open order management and customer communications
- Supporting commercial compliance (pricing, discounting, bundling) and coaching on appropriate application
- Owning team development and performance management through feedback, 1:1s, L&D plans and peer coaching
- Driving participation in sales pilots, campaigns, continuous improvement sprints, and new initiatives
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A competitive starting salary salary plus bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Customer Sales Team Leader will be/have:
- Essential
- Proven experience in Sales or Contact Centre team leadership
- Strong commercial awareness and sales conversion focus
- Working knowledge of quote/ order lifecycle
- Experience managing performance against KPIs
- Excellent communication and stakeholder engagement skills
- Proven experience in Sales or Contact Centre team leadership
- Desirable
- Experience within a B2B environment
- Understanding of Arco’s products and customer sectors
- Proficiency in SAP C4C or CRM tools
- Familiarity with commercial levers (e.g. pricing, promotions)
- Experience supporting pilot projects or process redesign
- Experience within a B2B environment
About Us
With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.
Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best. #J-18808-Ljbffr
- Location:
- Glasgow, Scotland, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Management & Operations
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