We embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half-hour lunch break, and 08:00 – 13:00 on Friday. However, we offer flexibility in working hours, with a daily flex-time start between 07:00 and 11:00, provided there is no business requirement. Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again provided there is no business requirement to attend the office.

Role: The Customer Relations Coordinator plays a key role in supporting our Customer Operations objective of delivering an industry-leading customer experience to maximise retention and loyalty. The Customer Relations Coordinator resolves complex Level 3 customer escalations—cases that may involve the legal department, factory investigations, technical diagnoses, and occasional visits to dealers or the European Quality department. This role is responsible for managing and resolving difficult customer situations once escalated from our Level 2 team. Key skills include demonstrating empathy, understanding the customer&rs...