Customer Quality Assurance Team Manager Milton Keynes (hybrid) Full Time Permanent, 35 hours per week Salary ranges from £34,080, plus Company car, family loan car scheme, 27 days plus bank holidays and many more excellent benefits Closing date: Friday 15th August Reporting into the General Manager - Operational Compliance & Quality Assurance, the Customer Quality Team Manager is accountable for leading the Quality Teams objective to continuously improve customer outcomes across Customer Operations, its systems and processes by demonstrating strong influencing skills at all levels. This role is key in assuring adherence to FCA regulatory requirements through policies and procedures, mitigating risks through end to end customer journey reviews, analysing customer behaviour and failure trends and defining treatment to drive improved customer retention and loyalty. The Customer Quality Team Manager will demonstrate role-model behaviours and act as customer and integrity ambassador for the wider enterprise. We are looking for someone to join the team on full-time permanent basis, 35 hours per week. The successful candidate will ideally have experience in a financial services, FCA regulated environment as well as team manager experience and knowledge. Experience in Complaint handling or Arrears management would be preferable but not mandatory.Responsibilities will include: Collabor...