Customer Performance Analyst

Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum

V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement.

The Role

As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations.

Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement.

Key Responsibilities

Collect, consolidate and manage KPI data from internal systems, external partners and customers

Validate incoming data to ensure accuracy, completeness and consistency

Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team

Create high-quality dashboards, reports and visual presentations for internal and customer use

Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience

Present KPI results during regular customer business reviews

Build and maintain strong customer relationships, identifying opportunities for added value

Maintain documentation of data sources, methodologies and reporting standards

Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking

Contribute to continuous improvement initiatives through performance measurement and insight

Skills & Experience Required

Strong analytical and data interpretation skills

Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar)

Confident communicator with excellent verbal, written and presentation skills

Strong customer focus with the ability to build lasting relationships

Exceptional attention to detail and a high standard of data accuracy

Ability to manage multiple data streams and meet deadlines

Highly organised, adaptable and accountable

Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable)