Sector: Logistics & Customer Services

Job Type: Permanent

Salary: £45k - 60k per year + Bonus

Contact: Holly Pattison

Contact Email: Holly@pod-talent.com

Job ref: JOB-7015

Expiry date: 26-Aug-2025

Customer Operations / Sales Administration Manager (O2C)
Salary: Circa £55,000 + Bonus
Location: Datchet (hybrid - 3 days in office) | Easy access via Datchet & Slough stations without a car. Free Parking on-site.

I'm working exclusively with a globally recognised consumer goods brand, known for innovation and quality in the home and kitchen space. Operating in over 150 countries with a 30,000-strong global workforce, this business is a market leader in small domestic appliances, with a long-standing reputation for performance, customer focus, and continuous improvement.

They’re now hiring a Customer Operations / Sales Administration Manager to lead and develop a well-established team and help shape the future of the UK Sales Admin function. This is a high-impact role based at their UK HQ in Datchet, reporting into the Head of Supply Chain.

What you'll be doing as Customer Operations / Sales Administration Manager -

• Lead a team of three Sales Administrators, ensuring exceptional customer service, order accuracy, and smooth coordination with internal teams and retail partners
• Step into a function that’s ready for transformation. The structure, KPIs, and EDI systems are in place, but they’re looking for someone to take things to the next level
• Build strong customer relationships and proactively identify ways to improve service
• Become a true partner to the sales function, not just processing orders but shaping how the business works with customers
• Support the team through change. With a mix of experienced and newer team members, strong leadership will be key
• Dive into the data, spot trends, and use insights to improve performance
• Roll up your sleeves and lead by example, earning trust before introducing new ideas
• Visit key retail customers to deepen relationships and enhance service

What experience is required for the position of Customer Operations / Sales Administration Manager -

• Proven experience managing a transactional or customer service team
• A methodical, pragmatic operator who thrives in fast-paced environments
• Strong SAP skills and confidence working with data
• Someone collaborative, forward-thinking, and not afraid to challenge the status quo
• A relationship builder who can partner closely with internal teams
• Experience driving process improvements and working with EDI & retail portals

This is a great opportunity to own and modernise a core part of the business, not just keep the wheels turning. If you're ready to lead a team through positive change and make a real impact, I'd love to speak with you.

Apply now or drop me a note at holly@pod-talent.com to find out more.