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Job Description

Customer Operations Executive - Birmingham (Hybrid) - EV Charging

Role: Customer Service Advisor

Location: Birmingham, hybrid (3+ days a week in office)

Salary: DOE + monthly bonus + package

About the Company

This fast growing technology business designs and delivers smart electric vehicle charging solutions for homes and commercial settings across the UK. Their products and platform are built to simplify charging for drivers, installers, and property owners, supporting the transition to cleaner transport.

Following recent contract wins and increasing customer demand, the business is expanding its customer services function and is looking to hire a Customer Service Advisor who enjoys working with people, thrives in a start-up environment, and is keen to get stuck in.

The Role

We’re looking for a hands-on Customer Service Advisor to support customers and installers throughout the EV charging journey. You’ll handle enquiries across phone, email, live chat, and WhatsApp, provide clear guidance from initial enquiry through to installation, and deliver first-line technical support when issues arise.

You’ll be trained by experienced colleagues and, over time, can develop into either a more customer-focused or technical pathway. This role suits someone with a positive attitude, strong communication skills, and a desire to grow within a fast-moving business.

Key Responsibilities

Handle customer and installer enquiries across multiple channels Support customers throughout the EV charging installation journey, before and after installation Make outbound welcome and follow-up calls to help customers progress through their journey Provide first-line technical support, including basic diagnostics and troubleshooting Review Home Survey submissions and request additional information where required Coordinate with installers to schedule site surveys, installations, and service visits in line with capacity and SLAs Monitor customer cases, escalating issues that fall outside agreed service levels Manage complaints and challenging conversations professionally and confidently Maintain accurate records across internal systems Work closely with customer, technical, and product teams to share knowledge and improve service Contribute to the development of processes in a growing startup environment

About You

Previous experience in customer service or technical support Confident communicating with customers by phone and comfortable managing high enquiry volumes Calm and professional when handling complaints or complex situations Positive, proactive, and willing to take ownership Interest in EVs or technical products is beneficial but not essential Experience with EV charging or similar hardware is an advantage Motivated to learn, develop, and progress within a growing business

Working Pattern

Three days per week in the Birmingham city centre office

This is an exciting opportunity to join a growing EV charging business at a pivotal stage, where attitude and mindset are valued alongside technical skills, and where you can genuinely build a long-term career.

Please apply directly. Any questions, please reach out to Bethany.crofts@everec.co.uk

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.