CUSTOMER OPERATIONS ADVISOR

Carbon60 is recruiting a Customer Operations Advisor to support on-site stores operations for a leading Specialised Industrial Service Provider based in Witton, Birmingham.

ROLE: Customer Operations Advisor

PAY RATE: £13.06 per hour (£27,164.80 per annum equivalent) Overtime: Rare but possible

Overtime rates: 1.5x (Mon–Sat), 2x (Sunday)

CONTRACT TYPE: Temporary – 3 months (Possibility of extension or temp-to-perm)

LOCATION: Witton, Birmingham

WORKING PATTERN: Monday to Friday - 8:00am – 4:30pm (30-minute lunch - 40 hours per week)

THE ROLE:

As a Customer Operations Advisor, you will support the on-site stores operation within a heavy automotive / manufacturing environment, ensuring engineers have timely access to parts and materials while maintaining accurate stock control and system records.

This is a customer-facing role requiring strong communication, organisation, and basic IT skills.

MAIN DUTIES & RESPONSIBILITIES

Receive goods, complete required documentation, and allocate stock accordingly

Support a self-service store model using RFID-tagged stock

Tag and store items to support engineer self-service access

Expedite orders by liaising directly with suppliers and confirming lead times

Update on-site computer systems for goods receipting and order tracking

Replenish two vending machines with stock as required

Assist engineers in locating parts and materials

Carry out stock checks and stock takes

Maintain general housekeeping standards within the stores area

Adhere to all Health & Safety procedures on site

ESSENTIAL SKILLS / EXPERIENCE

Basic computer literacy:

Professional email correspondence

Data entry using MS Excel and on-site systems

Ability to update system information accurately

Good timekeeping and organisational skills

Excellent communication skills for:

Customer-facing interactions

Supplier liaison

Comfortable working in a male-dominated, heavy automotive / industrial environment

Stores or warehouse experience advantageous but not essential (training provided)

WORKING ENVIRONMENT

Automotive / manufacturing site

Meets all H&S requirements but is not a clean office environment

Candidates must be comfortable working around automotive components and industrial equipment

ADDITIONAL INFORMATION

Safety boots can be provided (all sizes available), or candidates may bring their own