How you'll help us live our purpose We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too join our dynamic team in safeguarding the Society through effective operational and conduct risk management for customer facing operations. How you'll make a difference Reporting into the Head of Customer Risk and Assurance, this lead role is responsible for the development, implementation and oversight of the Society's Consumer Duty Customer Support Framework and Customers in Vulnerable Circumstances Management Strategy in the 1st line. You'll lead a team of specialists and provide guidance and strategic direction to the business to support the development, execution and oversight of Customer division's risks and controls to deliver good customer outcomes. You will present and report to key stakeholders, forums and committees ensuring there is a unifying thread top down and bottom up across the governance and reporting channels.? What will you bring to the role? Strong, visible people leader with an ability to inspire, coach and drive positive engagement and high-performanc...