Customer Onboarding Manager

3 Days Old

Customer Onboarding Manager
Salary: £30,000 - £40,000 DOE
Location: Remote (Yorkshire HQ)

My client is a rapidly growing SaaS organisation offering a market leading solution designed to digitise and manage complex processes and provide real time insights.

Underpinned by significant investment, there is a clear roadmap for aggressive growth as they continue to scale at pace.

The Customer Onboarding Manager will focus on the front end of the project implementation journey, supporting the Sales team with scoping and proof of concept builds, leading the solution build and project delivery phase, and supporting the training and deployment of each solution.

The Role:

Take responsibility for the mapping out of the customers onboarding journey
Conducting workshops to analyse the customers business and understand their processes, digging deep via questioning to uncover all details
Translate these processes, configuring them via their code-free SaaS control panel into a digital solution
Play back solutions and managing iterative feedback and updates
Working with client stakeholders to refine the build and deliver the completed solution
Once the solution has been agreed and adopted, the customer will transition into the Support team for setup, system training and ingoing user support

The Candidate:

Previous experience in an Onboarding, Business Analyst, Project Manager or similar technical role
Open on background, however SaaS or technology-related exposure would be of particular interest
Technically curious, but given their software solution is non-code, a technical expert is not necessary
Experience of a smaller business environment and an appreciation of wearing many hats
Comfortable working remotely and working autonomously within a team environment
Excellent communication skills and comfortable engaging with client stakeholders at all levels of business
Ideally able to drive, but not essential, however willing to visit client sites across the UK typically 2-4 times per month

This is a fantastic opportunity to join an ambitious organisation at an exciting time on their journey with genuine opportunities for career development and progression, with future career growth offering the ability to work remotely with visits to their Yorkshire HQ and client sites as required.

GEM Partnership is acting as an employment agency on this vacancy.

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Location:
Leeds
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service

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