Customer Insights Executive
New Yesterday
In line with Matalans ambition to be the No.1 choice for our customers, were on the lookout for a Customer Insight Researcher to help drive a truly customer-focused culture using data, research, and insight to shape how we think, act, and make decisions.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
This is a hands-on, analytical, and creative role for someone who loves getting into the detail of data, spotting trends, and turning numbers into meaningful stories that influence real business change.
Youll work closely with Insight Managers and senior leaders across the business, analysing a wide range of data sources from Kantar and YouGov to Medallia and Mintel and bringing customer and market insight to life in clear, engaging ways.
What youll be doing
- Delivering insightful analysis to deepen our understanding of Matalans customers and the retail market.
- Creating compelling reports, dashboards, and visual stories that help leaders make data-driven decisions.
- Working with data from a variety of sources (e.g. Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData).
- Supporting and leading customer research projects from survey design and scripting through to analysis and presentation.
- Developing your qualitative research skills, including recruitment, moderation, and insight visualisation.
- Managing incoming insight requests and keeping stakeholders informed and aligned.
- Continuously building your analytical and storytelling skills to land the so what and influence business strategy.
Were looking for someone whos curious, collaborative, and passionate about understanding what makes customers tick.
Youll likely have 23 years experience in an Insight role and be ready to take that next step -managing your own projects and developing your expertise across both quantitative and qualitative research.
Youll also bring:
- Experience analysing and synthesising large data sets (e.g. Kantar Worldpanel, YouGov BrandIndex, Medallia CX).
- Strong Excel and PowerPoint skills (advanced Excel preferred).
- Experience using DisplayR or Q Market Research for data processing and analysis.
- A confident communication style and ability to present insights clearly to all levels. xbpsjku
- A genuine passion for retail, customers, and continuous learning.
- Location:
- Birkenhead
- Job Type:
- FullTime
- Category:
- Customer Service
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