Are you a skilled Customer Experience Team Leader based near Knowsley, looking to earn £29,211 per year? We can Offer You: Work-Life Balance : Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more Training & Growth: Ongoing professional development to keep you at the top of your game Your Role: Develop personal and team performance Provide coaching and guidance Maximise first point of contact resolution to achieve excellence in service delivery to all customers Ensure KPI/SLAs are met through effective management of the team Continuous review and improvement of our service and providing direction for a team of advisors Support and deputise for the Customer Experience Team Manager Arrange and provide induction and training Support the Team leaders and coordinate recruitment for new vacancies Manage training schedules for the team What We Need from You. GCSEs (or equivalent) in Maths & English Experience successfully managing, leading, developing and coaching a team whilst achieving service targets Good level of IT skills, including Mi...