Customer Experience - Operations Assistant
New Yesterday
Customer Experience & Operations Assistant
Location: Bicester
Salary: up to £27,510 per annum
Hours: Monday–Friday, 07:45–16:00
We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment.
You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales.
Key Responsibilities
• Ensure customer orders are manufactured, picked, and dispatched accurately and on time
• Manage and resolve order queries efficiently
• Liaise with production, sales, and logistics teams to ensure smooth order processing
• Communicate effectively with couriers, suppliers, and other external partners
• Support stock management, including checks, replenishment, and rotation of products
• Schedule and oversee waste removal in line with environmental regulations
• Maintain and clean manufacturing and warehouse equipment
• Provide excellent in-store customer service, including product recommendations and sales support
• Build and...
- Location:
- Bicester
- Salary:
- £25,500 - £27,500 /annum
- Category:
- Management & Consultancy