Customer Experience - Operations Assistant

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Customer Experience & Operations Assistant Location: Bicester Salary: up to £27,510 per annum Hours: Monday–Friday, 07:45–16:00 We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment. You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales. Key Responsibilities • Ensure customer orders are manufactured, picked, and dispatched accurately and on time • Manage and resolve order queries efficiently • Liaise with production, sales, and logistics teams to ensure smooth order processing • Communicate effectively with couriers, suppliers, and other external partners • Support stock management, including checks, replenishment, and rotation of products • Schedule and oversee waste removal in line with environmental regulations • Maintain and clean manufacturing and warehouse equipment • Provide excellent in-store customer service, including product recommendations and sales support • Build and...
Location:
Bicester
Salary:
£25,500 - £27,500 /annum
Category:
Management & Consultancy

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