Customer Experience Executive

New Yesterday

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth.
Please note, this role is fully office based working Monday - Friday 8am - 5pm.
The successful Customer Service Executive should have:
Proven experience within a customer service or customer-facing role
A confident and professional telephone manner with the ability to build rapport quickly
Strong organisational skills and a high level of attention to detail
A proactive and adaptable approach, thriving in a fast-paced environment
Excellent written and verbal communication skills
In this role, the Customer Service Executive will be responsible for:
Acting as a key point of contact for customers, managing inbound calls and email enquiries
Accurately processing and managing orders through internal systems from placement to delivery
Resolving customer queries, issues and returns in a timely and solutions-focused manner
Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment
Pro actively keeping customers informed throughout the order journey
Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days' annual leave + bank holiday and plenty more! If you are a customer-driven professional who enjoys variety, problem-solving and delivering a high standard of service, apply now to be considered for this role.
RE Recruitment act as an employment on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.

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Location:
Cheltenham
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service;Customer Service

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