Customer Experience Coordinator

3 Days Old

Job Title: Customer Experience Coordinator Salary: Living Onsite - £25,685 per annum (Band C, Level 3) Living Off Site - £27,445 per annum (Band C, Level 3) inclusive of OLW Location: Gilwell Park, Chingford, E4, 7QW Contract Type : Permanent Working Hours : 35 - per week worked on a rota basis, including weekends About the role There's a lot of work that goes on behind the scenes to build great experiences for our customers. This role is all about understanding our customers' needs and expectations, matching them to an amazing adventure at one of our centres, and supporting our centres to deliver it. Do you have what it takes to be our Customer Experiene Coordinator. Key responsibilities Customer Service and bookings Deliver friendly, helpful support across email, phone, live chat, and social channels. Advise customers on suitable products and bookings based on their needs. Meet service standards, SLAs, and brand guidelines to ensure a positive customer experience. Manage bookings pre-visit and provide post-visit aftercare. Administration Process bookings and enquiries using internal systems (e.g. SharePoint, Cinolla, Zendesk). Handle payments, invoices, and basic financial tasks. ...
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Location:
London
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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