Customer Experience Assistant - Hospitality

Contract Type: Both casual & contract positions available

Application Deadline: 31st July 2025
Interview Dates: TBC

We are recruiting enthusiastic Customer Experience Assistants to join our team as we prepare for a busy autumn season! This is a fantastic opportunity to bring your passion for hospitality to life in a fast-paced, customer-focused environment across our vibrant venues.

Both casual & contract positions are available. The majority of our team are part-time, but there is potential for contracts of 30 hours+ for the right candidate.

About the Role

As a Customer Experience Assistant, you will:

• Deliver exceptional customer service, ensuring every guest has a safe and positive experience.
• Prepare and serve drinks in our bars, providing outstanding service during high-volume periods.
• Serve food and drinks from our Café and Restaurant spaces, maintaining our brand standards and following Health, Safety, and Hygiene practices.
• Assist in hospitality for corporate events, conferences, and special occasions.

About You

We’re looking for individuals who:

• Have experience working in restaurants and bars, with demonstrable skills from this experience.
• Are confident and customer-focused, prioritizing guest experience.
• Have availability for evening and weekend shifts, especially Fridays and Saturdays.
• Are aged 18 or over (due to licensing laws).

What We Offer

• Living wage employer.
• Staff benefits include: APA Friends discount, Staff Ticket offers, Social Events, 40% off food on shift.
• Sociable hours – most shifts end before 10:30 pm.
• Opportunity to gain valuable experience in a high-energy hospitality setting.

You may apply via video or audio in addition to your CV. Please send your video (no longer than 5 minutes) via a WeTransfer link to recruitment@aberdeenperformingarts.com. If you require support with your application, please let us know. We offer a Guaranteed Interview Scheme for disabled or care-experienced applicants who meet the role's essential criteria; please indicate if you wish to be considered.

We are an equal opportunities employer committed to diversity. We encourage applicants from all backgrounds, experiences, abilities, and perspectives.

Pay Rate: £12.60 per hour

Experience Needed: Food and Beverage, Hospitality, Customer Service, Waiting, Food Preparation, Customer Experience, Barista, Bars