Customer Engagement Officer Customer Engagement Officer £32,795.06 per annum Northallerton / Agile Permenant - 37 hours Closing date - 17 August 2025 About you Are you a passionate about proactive Customer Engagement? Do you want to have a pivotal role in being responsible for driving meaningful customer engagement, ensuring our customers have a strong voice in shaping the services we deliver? The role - What you'll be doing as a Customer Engagement Officer: Lead and coordinate customer engagement activities that enable customers to comment on, shape, and influence Broadacres services. Gather and analyse both qualitative and quantitative data from engagement initiatives, sharing insights with relevant teams to support service development. Provide regular feedback to customers, clearly communicating how their input has influenced change. Work collaboratively with the Communications Officer and Customer Complaints Officers to ensure consistent messaging, continuous improvement, and an excellent customer experience. What Were Looking For You will have experience in customer engagement, community development, or a similar role. Strong communication and interpersonal sk...