Customer Delivery Manager

New Today

Key responsibilities

  1. Responsibility towards TechM:
    1. Delivery
      1. Lead DLG Delivery lead growth
      2. Ensure that we have healthy HTR to support and maintain quality deliveries
      3. Track and Support PM / TDM / PMO tasks
      4. Weekly / Monthly reviews with Senior management to maintain healthy EBITDA / MM
      5. BSS / OSS / Network Knowledge to manage all deliveries spanning across these domains
      6. Review Resource requirements and plan for future (Ramp up / Ramp down)
    2. Pre Sales
      1. Work with Presales to support RFP Request For Proposal / RFQs Request for Query / RFI's Request for Information
      2. In some situations, Lead Presales by bringing in all required SLs to drive E2E proposal
    3. Sales
      1. Own Delivery numbers and align with Sales targets (as Applicable)
      2. Attend Workshops with Sales and Meet Senior Customers and Stakeholders at all levels to generate new business
  2. Responsibility towards Customer:
      • Delivery
      1. Connect with CLIENT Senior Managers and SMEs to create proactive and reactive Business Cases
      2. Prepare and Review VROMs Very high level rough order of magnitude estimates / SOWs Statement of work to align with BCs Business case
      3. Report / Escalate RAIDs Risk Assumptions Issues Dependencies to CLIENT Senior management
      4. Define RASCI depending on the program and project Size
      5. SC resource asks and management

Who should apply?

Apply
Location:
Not Specified
Job Type:
FullTime

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