Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, and complex complaints. About the Role You will play a vital role in enhancing the customer experience, supporting the effective handling of Housing Ombudsman Service cases, and ensuring compliance with the Complaint Handling Code. Youll be responsible for managing complex complaints, responding to enquiries, and supporting Stonewaters commitment to transparent and timely communication. Key Responsibilities Manage and respond to Housing Ombudsman Service cases and enquiries, meeting deadlines for acknowledgements and responses. Support investigations into complex complaints, ensuring resolutions align with regulatory expectations. Ensure the timely completion of Housing Ombudsman Service orders and recommendations Build and maintain effective relationships both internally and externally, acting as a point of contact for the Housing Ombudsman Service. Provide information and follow up on cases in a prompt and professional manner. Demon...