Customer Complaints Handler

6 Days Old

We are currently looking for experienced Customer Complaints Handler to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience Customer Complaints Handler Barton-upon-Humber £27,308 per annum + £500 quarterly bonus (dependent on targets) Monday to Friday 8:55am to 5:30pm (40 hours per week) PermanentThis is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber Our client is looking for Customer Complaints Handler to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of serviceIndividual trainingEE discountStaff Discount (after 1 year service)Eye care vouchersFree onsite gym (available 24/7)Free onsite parkingComplimentary refreshments throughout the dayTwo subsidised canteensFantastic progression opportunities with real success storiesCustomer Service Employee of the Month awards As a Customer Complaints Handler, you will be required to: Owning and proactively resolving customer and third-party complaints and compensation claimsLooking after 35 to 45 customers at one timeFollowing company policiesEnsuring fair treatment of customers at all timesCompleting thorough and objective investigationsAssisting stores with related queries or concerns What we require from the Customer Complaints Handler Previous complaints handling experience within a call centre, hospitality or retail is essentialExcellent communication skillsPrevious Complaints and Resolution experience managing a case load end to end, including investigationsKnowledge of ADR and Section 75 is desirableAbility to take ownership of customer queries and maintain confidentialityExcellent IT LiteracyFlexibility with working hours and overtime, including weekends and evenings when required If this sounds like your next role, then we want to hear from you!If calling the office, please ask for Jessica PattersonAt Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy#DONCALLJBRP1_UKTJ
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Location:
Barton-Upon-Humber
Job Type:
FullTime

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